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Customer Service
We're here for you! Our team is specially trained to answer any question you may have regarding fit, fabric or uniform options.
call 800-414-3181
or email us
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Credit
- Payment & Pricing
- Tax
- Updating Account Information
- Swimwear Care Instructions
- Shipping & Delivery
- The cost of shipping your order is your responsibility unless otherwise negotiated. Orders shipped UPS Ground Service unless otherwise specified. Next Day, Second Day and Three Day service is available at extra cost. Please call for a quotation on expedited service shipping charges. All orders ship FOB Oceanside, CA or origin unless otherwise negotiated. Some items ship oversize UPS or require special handling. These items are identified by a †. Please call for shipping charge quotations on these items.
- Privacy & Security
- We value our customers and respect their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, events, and promotions. When you make an online purchase from our store, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, and promotions. If at any time you would like us to remove you from our email or postal mailing lists, shoot us an email to that effect.
- Returns & Replacements
- Authorized returns in original condition are subject to a 15% restocking fee. All returns must be authorized by a Original Watermen® representative and a return authorization number will be issued at the time. The return authorization number must be clearly marked on the outside of the return package. Please return via UPS or other confirmed delivery method. No COD returns will be accepted. Due to Health Department regulations, we are unable to accept returns of worn swimwear. Orders for custom merchandise or special orders cannot be cancelled once processed, and are not returnable. Returns will only be accepted up to 30 days after shipment.
- Ordering
- Having problems using this website? We're a call away!
- Credit
- Government agencies, Municipalities, and Institutions will be extended credit terms only upon receipt of a written purchase order (either mailed or faxed). Standard credit terms are: net 30 FOB shipping point. Other organizations will require credit approval: Please allow 7-10 days for notification.
- Payment & Pricing
- All prices are FOB Oceanside, CA or point of origin. All prices are subject to change without notice. Please call our Lifeguard Sales division at 1.800-414-31811 for unit price quotation or volume discounts on large orders. We accept most major personal and government issued credit cards. Orders placed using credit cards are not subject to normal credit holds and therefore receive expedited processing.
- Tax
- Sales tax will be applied to California customers, unless a resale or exemption number is on file.
- Updating Account Information
- If you've moved or changed your email or phone number, we'd love to know so we don't contact the wrong people in the future.
- Swimwear Care Instructions
- Rinse in fresh water and hand dry after each use. Do not machine wash, store wet, or put in laundry dryer.
