Careers

Bookkeeper

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The Watermen, Inc bookkeeper is responsible for recording and maintaining Watermen’s financial transactions, ensuring accuracy in financial records, and assisting with various accounting tasks. This role requires a detail-oriented individual with strong analytical skills and the ability to work independently. The ideal candidate will be able to manage multiple tasks efficiently while maintaining a high level of accuracy in all financial records. This is an onsite role.

 

Key Responsibilities:

• Record daily financial transactions in the general ledger
• Verify and post transactions to appropriate accounts
• Reconcile vendor and customer balances
• Prepare and process accounts payable and receivable
• Assist with payroll processing
• Produce financial reports and statements (e.g., balance sheets, income statements)
• Maintain accurate records for auditing purposes
• Assist in budget preparation and financial forecasting
• Maintain and file monthly & quarterly sales tax reports
• Ensure compliance with accounting policies and regulations
• Monitor and report on cash flow
• Assist with month-end and year-end closing procedures
• Handle invoice generation and collections
• Complete annual 1099 form

Qualifications:

• Associate's or Bachelor's degree in Accounting, Finance, or related field (preferred)
• 2-3 years of bookkeeping or relevant accounting experience
• Proficiency in accounting software (e.g., QuickBooks)
• Strong knowledge of bookkeeping principles and practices
• Excellent attention to detail and accuracy
• Proficiency in Microsoft Office, especially Excel
• Ability to meet deadlines and work under pressure
• Strong organizational and time management skills

Skills:

• Data entry and numerical proficiency
• Critical thinking and problem-solving abilities
• Excellent verbal and written communication
• Ability to maintain confidentiality of financial information
• Customer service orientation
• Adaptability to new technologies and processes as needed

Additional Responsibilities:

• Assist as needed with sales order data entry
• Assist in developing and improving bookkeeping systems and procedures
• During peak season and key off season time periods assist with customer service as needed
• Coordinate with external auditors when necessary
• Maintain organized financial records and filing systems
• Communicate financial information to management and stakeholders
• Stay updated on industry trends and changes in financial regulations

Work Environment:

• Relaxed and informal office setting—shorts and sandals are welcome!
• Monthly company lunches and regular team-building activities (shuffleboard, paintballing, and Padres games).
• Company-sponsored events, outings, and unique “board meetings” in the surf.
• Earn paid time off based on performance.
• A company culture dedicated to work-life balance and personal well-being.

Compensation: $28-$32/hour

 

Benefits:

· Medical

· Dental

· Vision

· 401(k) plan with company matching

· Paid Time Off

 

To Apply:

Please send your resume to nancy@watermenbrand.com

Customer Service Associate

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The Watermen, Inc customer service associate is a critical member of our team. Providing world class customer service is a key attribute of our company. We are seeking a dynamic Customer Service and Order Management Associate to join our growing team. This role combines traditional customer service responsibilities with direct-to-consumer order management, requiring a versatile and proactive individual.

This role is responsible for interacting with our DTC and B2B customers. This role requires a detail-oriented individual with strong communication skills and the ability to work in a team environment. The ideal candidate will be able to manage multiple tasks efficiently with a high level of accuracy. This is an onsite role.

 

Key Responsibilities:

· Multi-Channel Customer Support: Handle customer inquiries and provide exceptional service across various platforms including phone, email, and chat.

· Process manual and custom work orders with high attention to detail.

· Manage direct-to-consumer orders from placement to delivery.

· Efficiently address and resolve customer concerns related to order tracking, accounts receivable, and accounts payable.

· Collaborate with warehouse operations, e-commerce, sales, and other departments to ensure smooth order fulfillment and customer satisfaction.

· Actively contribute to enhancing customer service processes and operational efficiency.

· Support multiple flows within the function (i.e.; phones, quotes, order processing, customer interaction, etc.)

· Resolve and respond to customer inquiries, tracking shipments, accounts receivable, accounts payable, etc

· General office tasks and assisting the warehouse when needed

· Gladly accepting any duty as assigned to assist with the company’s variety of needs

 

Qualifications & Skills:

· Proven experience in customer service, preferably in an e-commerce or direct-to-consumer environment.

· Must have excellent communication skills, both written and verbal.

· Must be a problem solver with excellent attention to detail and accuracy

· Great work ethic and desire for success and growth.

· Ability to work well with numbers and communicate well with all types of people. Must remain positive!

· Must be able to work in a fast-paced environment with attention to detail & accuracy.

· Strong organizational skills with the ability to manage multiple tasks and priorities.

· Proficiency in CRM & ERP systems.

· Adaptability to learn new systems and processes quickly.

· Problem-solving aptitude with a customer-centric approach.

· Willingness to take on tasks outside of customer service job to assist with the needs of a growing company.

· High energy and a consistently positive attitude.

 

Work Environment:

Relaxed and informal office setting—shorts and sandals are welcome!

Monthly company lunches and regular team-building activities (shuffleboard, paintballing, and Padres games).

Company-sponsored events, outings, and unique “board meetings” in the surf.

Earn paid time off based on performance.

 

Compensation: $24-26/hour

 

Benefits:

· Medical

· Dental

· Vision

· 401(k) plan with company matching

· Paid Time Off

 

To Apply:

Please send your resume to nancy@watermenbrand.com.