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SHIPPING & DELIVERY

WHEN WILL MY ORDER SHIP?

Online orders may take 1 to 3 business days to process depending on order volume and product availability date. We do our absolute best to ship any orders placed Monday-Friday before 12 pm that same day. Upgrading your shipping from ground freight expedites the shipping portion of your order only. Our warehouse does not ship on Saturdays and Sundays. If you need additional information please contact Watermen Customer Service at customerservice@originalwatermen.com or (760) 599-0990. Our business hours are Monday – Friday from 8am-5pm PST.

WHERE DOES WATERMEN SHIP FROM?

All Watermenbrand.com orders are shipped from our distribution center at 1198 Joshua Way Vista, CA 92081.

WHEN CAN I EXPECT MY ORDER TO BE DELIVERED?

Estimated delivery dates change based on location and are highlighted in the image below. For all FedEx expedited orders (2 day, and overnight), days of delivery are only Monday-Friday. FedEx does not deliver on Saturday for expedited orders. If you need additional information please contact Watermen Customer Service at customerservice@originalwatermen.com or (760) 599-0990.

 

HAS MY ORDER SHIPPED? HOW CAN I TRACK MY ORDER? 

You will receive a shipping confirmation email as soon as your package leaves our warehouse. It will contain information to track your order. If it has been a few days since you placed your order and you have not received shipping confirmation, please contact customer service at customerservice@originalwatermen.com or by calling (760) 599-0990.

 

MY ORDER NEVER ARRIVED, WHAT DO I DO?

Start by checking with surrounding houses or buildings to be sure that your item was not delivered to a neighbor. If you are unable to locate it, please contact customer service at customerservice@originalwatermen.com or by calling (760) 599-0990.

INTERNATIONAL ORDERS

Currently we only offer international orders by phone, if you need to place an order please contact customer service (760) 599-0990. Import duties & taxes are collected and paid upon checkout. All sales are final for international orders. We do not offer returns or exchanges.

ORDERING & BILLING

CAN I USE TWO PROMO CODES AT ONCE?

Only one offer may be redeemed at a time. NO TWO OFFERS OR PROMO CODES MAY BE COMBINED.

I ordered the wrong product, can I adjust my order?

Once an order is submitted, you cannot make changes. This includes size changes, shipping information and promotional codes. Please contact us as soon as possible so we can stop the order from shipping to you. For assistance please email customer service at customerservice@originalwatermen.com or by calling (760) 599-0990.

Why do I see multiple charges on my credit card for one order?

Upon submitting your order, you will see one pending authorization for each attempt made to place your order. If you did not receive an order number at order completion, then you may have entered the incorrect billing address. We recommend contacting your bank to verify the billing address on your account before trying your order again. If you see multiple pending authorizations, it could be that you entered your billing information incorrectly and tried multiple times. These pending authorizations will be removed from your bank account within 3-5 business days.

What is a pending authorization?

Pending authorizations are temporary holds on your credit line that guarantees available funds for the purchase costs. An authorization is not a charge to your account. The authorization is removed once the transaction is complete. Although pending authorizations usually last for 3 – 5 business days, the duration of these authorizations can vary. Please contact your bank for their policy regarding authorization holds.

 

 

RETURNS & REPLACEMENTS

 

RETURNS

Need to return an item or all of your order? No worries! We have a killer 30-day Return Policy. Visit your account page and select an order to begin a return.

EXCLUSIONS

Worn or Damaged Suits: Any product in used condition or damaged will not be accepted.
Customized Items:  Customized items cannot be returned.  These include custom screen printed, embroidered, heat transfer, or otherwise customized items.

Other Distributors: Any suits, equipment, or accessories cannot be returned from TYR, Kemp USA, and Marine Rescue Products, ETC.

CAN I EXCHANGE AN ITEM?

We do not offer direct exchanges, so if you wish to exchange an item you will need to return the item for a full refund and place a new order for your replacement at watermenbrand.com.

 

 

PRIVACY & SECURITY

IS YOUR SITE SECURE?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information.

Please see our Privacy Policy page.

VIEWING ORDERS

You can view your orders online and check on their status by logging into your account.

WHAT IF I DO NOT RECEIVE MY ENTIRE ORDER?

If an item that you ordered is not on the invoice that is received with your delivery, this means the item has gone out of stock. Our goal is to fill every order placed as quickly as possible. However, inventory is subject to change and any unavailable item will be canceled. We do not backorder any items and you will only be charged for the product that has been shipped to you.

UPDATING ACCOUNT INFORMATION

You can update all your account info by logging into your account

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