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Frequently Asked Questions:

 

HOW DO YOUR SUITS & SHORTS FIT?
Women’s One piece and Two piece swimsuits: Due to the quality and durability of our fabric, women’s suits tend to fit snug and true to size. After repeated use, they will stretch up to a half size at most. View size chart
Women’s Shorts: All women’s shorts fit true to size. We recommend using our size chart for in between sizes or all non-numerical sizes.
Men’s Shorts: All men’s shorts, boardshorts, and trunks fit true to size, with some leniency on shorts offering an elastic waist and drawcord. We recommend using our size chart for in between sizes or all non-numerical sizes.
Rashguards: Due to the quality and durability of our fabric, our rashguards run snug and true to size. 
HOW DO I RETURN OR EXCHANGE A PRODUCT?

Returns: We want you to be fully satisfied with your purchase and will gladly accept returns. If you've used the product you can't return it, sorry! If the product hasn't been used you can return it to us within 30 days of your purchase date. There is a 15% restocking fee, no exceptions. For more info, view our Return Policy.

Exchanges: Unfortunately, we don't offer direct exchanges. If you want to exchange something, you'll have to return the unwanted product for a full refund. We are more than happy to ship you the correct product ASAP and charge your card, and once we receive the returned product, you will be credited for the amount. Please allow 7-14 days from when we receive the returned product for the money to be refunded. 

I NEED MY SUIT ASAP, CAN YOU RUSH DELIVER IT?
When you reach our shipping information page, you will notice an "Order Summary" on the right hand side. Here you may 'Accept' Rush Priority shipping for an additional $20. Rush priority will move your order processing to the front of the line but doesn't guarantee same day shipping. In other words, this allows you to skip the entire line, and become the first item to be shipped. We also recommend selecting '2 Day' under the 'Shipping Methods' for the best results. Customization takes an additional 1 week to process.
WHAT IF I RECEIVE THE WRONG PRODUCT?
If you have received the incorrect color, size, or product, contact us immediately, before using or wearing the product. Watermen will cover the shipping cost to send the product back. Once we receive the return, we will ship you the correct product ASAP, along with an apology.
DO YOU PROVIDE CUSTOM SWIMWEAR & APPAREL? 
Yes we do! Watermen Brand provides custom embroidery and screen printing on all of our products, as well as our frequently purchased GUARD+ embroidered swimwear and apparel. Reach out to one of our sales reps for a quote or any questions: Click here or call us 1-800-414-3181
HOW DO I BULK ORDER OR SET UP A CUSTOM ACCOUNT?
Bulk orders, custom accounts, and large-scale direct orders are our specialty! We have a handful of sales reps waiting for your call and have all the information you need to make a bulk order or set up a custom shop for your lifeguards or employees. Call us at 1-800-414-3181 or visit our Bulk Order Inquiry page to send us a message.
HOW DO I CARE FOR MY BOARD SHORTS & SUITS?
To keep your garment in the best condition possible, we recommend hand washing in cold water and line dry. Do NOT store wet. In terms of detergent, mild laundry detergent works best. Care instructions are also listed on the inside of every garment made by Watermen.
HOW LONG DO YOUR SUITS LAST?
For a long time. If you take care of your suit by washing it at least once a week, you can be set for years. If you have a problem with workmanship, send it back and we will send you a new pair if we can’t fix what is broken on your current pair. A suit should always last for many, many years. If it doesn’t, you, and your shorts, got ripped off.
WHAT DO I WEAR UNDER MY BOARD SHORTS?
The best option to wear under your boardshorts is the upcycled watermen compression shorts, but you can also wear boardshorts with or without regular underwear. To sum it up, men’s options are to wear boardshorts without underwear (which is risky), with boxers or briefs, or with >watermen compression shorts made from recycled fish nets so not only are you protecting your planets, you’re also helping our planet!
WHY ARE YOUR BOARD SHORTS & SUITS THE BEST QUALITY?
Every pair of Watermen board shorts and Watermen suits are premium made and ethically sourced garments. Features such as super flex stretch fabric designed to withstand over 300 hours in the harsh chlorine all while being fast drying are what we aim for in every garment. Fit and function is everything, as we hold ourselves to a high standard.
WHAT DOES ELITE MEAN?
Elite is a classification of our women’s suit collection. Elite swimsuits signify our highest quality fabrics and construction along with maximum engineered support. Designed to sculpt, lift, and be durable.
 
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