For Shipping Policy info click here
RETURNS
If the product has not been used you can return it to us within 30 days of your purchase date. There is a 15% restocking fee, no exceptions. Please allow 7-14 days from when we receive the returned product for the money to be refunded. Customer is responsible for return shipping and handling cost. Please see Terms & Conditions below.
EXCHANGES
If you need a different size, you need to reorder on the web site. Please return the unworn items with a copy of your order to the address below for a refund. Please allow 7-14 days from when we receive the returned product for the money to be refunded. The 15% restock fee is waived if you reorder a different size. Customer is responsible for return shipping and handling cost. Please see Terms & Conditions below.
RETURN PROCESS
1- Make sure the product meets our Terms & Conditions below.
2- Include a copy of your receipt (Order # and Full Name) inside package.
3- Mail your return to:
Watermen Brand
Attn: Returns
1198 Joshua Way
Vista, CA 92081
EXCHANGES
1- Make sure the product meets our Terms & Conditions below.
2- Purchase the replacement product.
3- Include both the new replacement product receipt and the returned product receipt (Order # and Full Name) inside package.
4- Mail your return to:
Watermen Brand
Attn: Returns
1198 Joshua Way
Vista, CA 92081
TERMS & CONDITIONS
ALLOWABLE RETURNS:
Unused & New: Any product in unused and new condition with no customization.
GUARD+ Logo*: ONLY our standard embroidered Watermen GUARD+ logo* in the following placements only are accepted:
- Men’s Shorts – Lower left leg ONLY
- Women’s Shorts – Lower left leg ONLY
- Women’s Suits – Center chest ONLY
RETURNS NOT ALLOWED:
Worn or Damaged Suits: Any product in used condition or damaged will not be accepted.
Customized Items: Customized items cannot be returned. These include custom screen printed, embroidered, heat transfer, or otherwise customized items.
*Watermen reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused.
DEFECTIVE RETURNS:
Swimwear that is thought to be defective and is being returned for our inspection MUST BE IN ORIGINAL CONDITION, or it will not be considered for replacement.
Other Distributors: Any suits, equipment, or accessories cannot be returned from TYR, Kemp USA, and Marine Rescue Products, ETC.
RETURN & EXCHANCE POLICY
RETURNS
If your product has not been used, you may return it within 30 days of your purchase date. A 15% restocking fee will apply — no exceptions.
Please allow 7–14 business days from the date we receive your return for your refund to be processed. Customers are responsible for all return shipping and handling costs. Please review the Terms & Conditions below before sending your return.
EXCHANGES
If you need a different size, please place a new order for the correct item on our website. Then, return the unworn items with a copy of your order to the address below for a refund.
The 15% restocking fee will be waived if a replacement order is placed.
Please allow 7–14 business days from the date we receive your return for your refund to be processed. Customers are responsible for all return shipping and handling costs.
RETURN & EXCHANGE PROCESS
-
Verify that your product meets our Terms & Conditions below.
-
Include a copy of your receipt (with Order # and Full Name) inside the package.
*If exchanging, include both the new replacement product receipt and the returned product receipt (Order # and Full Name) inside the package.* -
Ship your return to:
Watermen Brand
Attn: Returns
1198 Joshua Way
Vista, CA 92081
TERMS & CONDITIONS
ELIGIABLE RETURNS:
Products must be unused, new, and uncustomized.
GUARD+ Logo: Only our standard embroidered Watermen GUARD+ logo is accepted in the following placements:
-
Men’s Shorts – Lower left leg ONLY
-
Women’s Shorts – Lower left leg ONLY
-
Women’s Suits – Center chest ONLY
RETURNS NOT ALLOWED:
Worn or Damaged Items: Any product showing signs of wear, damage, or use will not be accepted.
Customized Items: Custom screen-printed, embroidered, heat transfer, or otherwise personalized items cannot be returned.
*Watermen reserve the right to refuse any return or refund if items show signs of wear, alteration, misuse, or damage. Customers are responsible for return shipping costs if a return is refused.
DEFECTIVE RETURNS:
Swimwear believed to be defective and returned for inspection must be in original condition. Items not meeting this requirement will not be considered for replacement.
Products from Other Distributors
Items purchased from TYR, Kemp USA, Marine Rescue Products, or other distributors must be returned directly to those companies and cannot be processed by Watermen.