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RETURNS

If the product has not been used you can return it to us within 30 days of your purchase date. There is a 15% restocking fee, no exceptions. Please allow 7-14 days from when we receive the returned product for the money to be refunded. Customer is responsible for return shipping and handling cost. Please see Terms & Conditions below.

 

EXCHANGES

If you need a different size, you need to reorder on the web site. Please return the unworn items with a copy of your order to the address below for a refund. Please allow 7-14 days from when we receive the returned product for the money to be refunded. The 15% restock fee is waived if you reorder a different size. Customer is responsible for return shipping and handling cost. Please see Terms & Conditions below.

 

RETURN PROCESS

1- Make sure the product meets our Terms & Conditions below.

2- Include a copy of your receipt (Order # and Full Name) inside package.

3- Mail your return to:

Watermen Brand

Attn:  Returns

1198 Joshua Way

Vista, CA 92081

 

EXCHANGES 

1- Make sure the product meets our Terms & Conditions below.

2- Purchase the replacement product.

3- Include both the new replacement product receipt and the returned product receipt (Order # and Full Name) inside package.

4- Mail your return to:

Watermen Brand

Attn:  Returns

1198 Joshua Way

Vista, CA 92081

 

TERMS & CONDITIONS

ALLOWABLE RETURNS:

Unused & New: Any product in unused and new condition with no customization.

GUARD+ Logo*: ONLY our standard embroidered Watermen GUARD+ logo* in the following placements only are accepted:

  • Men’s Shorts – Lower left leg ONLY
  • Women’s Shorts – Lower left leg ONLY
  • Women’s Suits – Center chest ONLY

 

RETURNS NOT ALLOWED:

Worn or Damaged Suits: Any product in used condition or damaged will not be accepted.
Customized Items:  Customized items cannot be returned.  These include custom screen printed, embroidered, heat transfer, or otherwise customized items.

*Watermen reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused.

 

DEFECTIVE RETURNS:

Swimwear that is thought to be defective and is being returned for our inspection MUST BE IN ORIGINAL CONDITION, or it will not be considered for replacement.

Other Distributors: Any suits, equipment, or accessories cannot be returned from TYR, Kemp USA, and Marine Rescue Products, ETC.

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