Free Shipping on $100 orders *excludes rescue equipment & custom sites

For Returns & Exchanges click here

 

Once you place an order... Successfully placed orders will receive an e-mail confirmation with order details. If you do not receive an order confirmation within 2 business days, please check your spam folder and contact us for confirmation. 

 

ORDER PROCESSING

  • Order Processing Time: Allow 1-2 Business Days for us to process your order and begin fullfillment. During busy season (April - June) expect an additional 2-3 Business Days to process orders.
  • Rush Order: To skip the line on Order Processing and be prioritized for direct fullfillment, our Rush Order option is available at checkout for $20. Be aware this does not pertain to shipping, this simply allows your order to be processed ahead of others who have not paid for a rush order. If you wish to expedite your shipping, please select the appropriate shipping option.
  • Order Fullfillment:  Orders are fullfilled in the sequential order they are received and processed. 

 

SHIPPING POLICY

  • Most products ship directly from our warehouse in San Diego, California.
  • Shipping to Hawaii, Alaska, & U.S Territories may require additional assistance, please contact customerservice@watermenbrand.com if your zip code does not enable shipping quotes at checkout.
  • International Shipping is available for select Countries outside U.S.A. Please contact us directly for questions or a quote.

 

SHIPPING OPTIONS

  • Ground - Economy based shipping option based on weight and distance. This is our primary option and will arrive within 5-10 business days after order is processed and fullfilled. 
  • 2 Day - Expedited 2 Day Shipping available for Contiguous 48 States. Orders received before 12:00 noon PST (mon. - fri.) will ship same day.
  • *Free* - We do not provide Free Shipping for all orders. Watermen Brand has the right to deny Free Shipping to any and all customers.
    • Free Shipping is a promotional offer ONLY for orders exceeding $100.00 before tax.
    • Free Shipping is only available for contiguous 48 US States.
    • No Free Shipping for any 'Rescue Equipment'