Free Shipping on $75 Orders *excludes rescue equipment & custom sitesFree Shipping on $75 Orders
*excludes rescue equipment & custom sites

WARRANTY POLICY

NO Warranty Claim without Original Receipt / Order #

 

To Submit a Warranty Claim:

  1. Please contact customerservice@watermenbrand.com with any photos and a short email attn: Warranty Claim.

  2. Follow the steps for Returns

 

Uncommon Damage Covered Under Warranty:

  • If your new & un-used Watermen Brand product is received with defective stitching or seams, whereas the sewing is coming undone or fraying.

  • If the Customization (screen print, embroidery, patches) on your new & un-used Watermen Brand product is peeling or fraying.

 

Common Damage NOT Covered Under Warranty:

  • Rips, Tears, or Punctures in fabric. Rips, tears or punctures can be avoided by proper care.

  • Prolonged chlorine exposure, or exposure to other harsh or abrasive substances (this can accelerate degradation).

  • Zipper Malfunctions caused by excessive force on the zipper, or corrosion from improper care and storage. Warranty does not cover Zipper Damage, including: Zipper head detachment Tooth breakage.

  • Heat Damage, including sun damage and fading. (do not leave your suit in the sun or in your car, even on mildly warm days)

  • Normal Wear & Tear, including: Excessive use - if you swim frequently, the suit will not last as long as someone who swims less and may be prone to damage sooner.

 

FAQ

HOW DO I MAKE A WARRANTY CLAIM FOR A WATERMEN BRAND PRODUCT?

To submit a warranty claim for a Watermen Brand product, begin by sending a short email titled ‘Warranty Claim’ to customerservice@watermenbrand.com. Please include your order number, a receipt, photos, and a brief description. 

 

HOW LONG IS THE WARRANTY VALID ON WATERMEN PRODUCTS?

Warranty claims are valid on Watermen Brand products that have been purchased within

 

HOW DO I CONTACT WATERMEN BRAND CUSTOMER SERVICE FOR WARRANTY HELP?

To contact Watermen Brand customer service, please email customerservice@watermenbrand.com or call toll free: 1-800-414-3181

 

WILL I BE CHARGED FOR THE REPLACEMENT?

If the Watermen Brand product is eligible for a Warranty Claim, you will not be charged for a replacement product.

 

DO I NEED TO KEEP MY ORDER NUMBER AND PROOF OF PURCHASE?

Yes. If you submit a Warranty Claim, a proof of purchase is required. Valid documents include a digital receipt or an order number.